I was surprised to see a lot of hubub around Rediff. Only 2 days ago, I had my own bout of poor customer experience with Rediff. Have you seen their shopping site? Sucks, big time. The strategy may be good but their execution, quality control and customer service is really poor. I purchased some floral basket to be delivered for a birthday. A dozen roses tied as a bouquet was delivered instead. More than 24 hours has passed and there is no response from customer support.
Look at their e-mail below, the development team does not even bother to test the e-mail, The e-mail is annotated with my riff.
More coverage at:
http://www.hindustantimes.com/StoryPage/StoryPage.aspx?id=8b214346-2d70-42c8-b113-a9ac6da8f165&&Headline=Google%2c+Yahoo+may+be+eyeing+Rediff
Archive for July, 2007
Yahoo, Google after Rediff’s poor customer service: A riff on their customer e-mail
Monday, July 16th, 2007Sprint-Nextel lays off 1000+ customers
Wednesday, July 11th, 2007
Cathay Pacific scares me as I pack the bags for an Asia Trip
Wednesday, July 4th, 2007I’m on for a cross-country India trip covering 7 cities in 5 weeks. I’m flying Cathay midnight tonight. While scanning the blogosphere for the local news, I found that last week’s flight to Hong Kong from San Francisco International was stranded on the tarmac for 7 hours and never left. Scarry :[
Interesting discovery: Mark, a colleague of mine was also in that flight.